đ§ This guide is intended for administrators only - please do not share it with your audience. Instead, copy the provided snippets into your CRM, emails, etc.
Occasionally a user will want to transfer their subscription from one account to another. This request usually surfaces when a user has multiple accounts and accidentally subscribes under the wrong one. The process for transferring a subscription varies based on where the user purchased it.
đ If a user needs to transfer their Apple or Google subscription from a previous app version to your Treefort app, see Restoring purchases.
đ A userâs progress, listening history, profiles, etc. are all tied to their account. This data cannot be transferred between accounts. A user with multiple accounts should stick with the account that contains their data.
Apple
If the subscription was purchased from Apple then the user can perform the transfer themselves:
Confirm that your subscription is available on your device.
Open the Settings app on your iPhone or iPad, tap your Apple ID at the top, and tap âSubscriptionsâ.
If an active subscription is shown then continue on to the next step. If no active subscription is shown then you will need to identify the Apple ID that you used to purchase the subscription. This may have been on a family memberâs device, with an old account, etc.
Sign into the app with the account that you would like to transfer the subscription to.
Open the account menu in the top left of the app and tap âRestore purchasesâ.
If the subscription was purchased from Google then the user can perform the transfer themselves:
Confirm that your subscription is available on your device.
Open the Play Store app on your Android device and tap the profile icon in the top right. Confirm that you are signed in.
Tap âPayments & subscriptionsâ and then tap âSubscriptionsâ.
If an active subscription is shown then continue on to the next step. If no active subscription is shown then you will need to identify the Google Account that you used to purchase the subscription. This may have been on a family memberâs device, with an old account, etc.
Sign into the app with the account that you would like to transfer the subscription to.
Open the account menu in the top left of the app and tap âRestore purchasesâ.
Stripe
At this time you must forward Stripe subscription transfer requests to us. Let us know the Stripe ID of the subscription to transfer and the Treefort User ID to transfer the subscription to.